Venting....

Wed Oct 1...

I had to work from 6 AM to 3 PM. Work was going well until I was called back to the managers office. Store manager sat me down to "talk" with me...I had sold a Tuff Shed 3 weeks ago. The customer I sold it too, called. When she had come in she pointed to the shed she wanted and marked it on the pamphlet. She works for an apartment complex so I knew she knew what she wanted and I didn't think anything about it so I processed the order. The woman customer had a phone call so she walked away from my desk. her husband came in the picture to finish the sale. All he added on were the accessories (vents). I always go over the special order with my customers. I show them and repeat the order and then they have to sign for it. Well, the other day it was installed at the customers house. Today, my manager got a phone call from the customer about the shed. It was installed with 6' side walls and she specified she wanted 7' side walls. She never told me she wanted 7' side walls. She told me she wanted 10x12 small barn. I even had a witness while i was processing the sale. The garden dept supervisor. He even backed me up and said they never specified wall sizes, at the time of the sale or even when they signed for the sale.

I am just thinking it was installed and turned out too small for their taste and wanted to complain to get what they want. My manager went off on me to start qualifying the customer more. I will never ask the customer are you sure you want this size or this color... are you sure you really want to special order this?! When a customer wants to special order something they usually know what they want and I will go ahead and special order it. That's why they are there at the desk to get a product we don't sell on the floor. I do believe retail is the most hardest job on earth! I can't stand it!

Thanks for listening me vent... I am so mad at that place!!